Delivery
Terms & Conditions
All cakes are personally delivered locally (within a 10 mile radius of Bonnybridge) at no additional charge.
Please contact Snowflake Designer Cakes to discuss delivery options and charges outwith this area.
Personal delivery gives Snowflake Designer Cakes the responsibility for ensuring that your cake arrives in a perfect condition
and on time. Where any damage does occur then it will be Snowflake Designer Cakes’ responsibility to ensure that a replacement
is supplied within the timescales given. Where this is not possible a full refund will be given.
It is the customer's responsibility to ensure that there is someone at the address to receive delivery at the agreed date and time.
If you are not happy with the product or delivery condition then you must register your complaint within 24 hours of receipt.
Where the product has been damaged photographic evidence should be provided.
Once the cake leaves Snowflake Designer Cakes’ hands we cannot be held liable for any damage occurring during onward transit.
If you intend transporting the cake after our delivery to you, it should be noted that a flat surface is required to retain the stability
of the cake and should be secured where possible to remove the risk of movement in transit.
Please contact Snowflake Designer Cakes to discuss delivery options and charges outwith this area.
Personal delivery gives Snowflake Designer Cakes the responsibility for ensuring that your cake arrives in a perfect condition
and on time. Where any damage does occur then it will be Snowflake Designer Cakes’ responsibility to ensure that a replacement
is supplied within the timescales given. Where this is not possible a full refund will be given.
It is the customer's responsibility to ensure that there is someone at the address to receive delivery at the agreed date and time.
If you are not happy with the product or delivery condition then you must register your complaint within 24 hours of receipt.
Where the product has been damaged photographic evidence should be provided.
Once the cake leaves Snowflake Designer Cakes’ hands we cannot be held liable for any damage occurring during onward transit.
If you intend transporting the cake after our delivery to you, it should be noted that a flat surface is required to retain the stability
of the cake and should be secured where possible to remove the risk of movement in transit.